Order confirmation & email updates - how does it work: As soon as you complete your order, we’ll send an Order Confirmation email to the email address entered at checkout, with your full order summary. How does it work? First, you’ll receive your Order Confirmation email as soon as your purchase is completed. We aim to dispatch orders within 1–2 business days, so you’ll know when to expect your tracking details. Once your parcel is dispatched, you’ll receive a separate Dispatch Confirmation email with your tracking number and delivery updates, allowing you to follow your order directly on the courier’s website, monitor each step of the journey, and view the latest delivery status and estimated delivery date. Please make sure your email address is entered correctly at checkout, so you don’t miss important updates. If you don’t see our email, please check your spam or junk folder first. Secure checkout: Shop with confidence: your payment is processed through secure checkout, and your transaction is handled by trusted payment partners. We do not store your credit/debit card details. Before you complete your purchase, you’ll always see the available delivery options, shipping costs and estimated delivery times at checkout, so you can choose the delivery method and courier that best suit your needs. Delivery (EU, UK & international): We deliver across Europe, the UK and internationally using trusted couriers with tracked shipping. Shipping options, costs and estimated delivery times are shown at checkout (based on destination and weight). Free shipping: Free EU & UK delivery applies when your total order value reaches the free-shipping threshold. This means the threshold is based on your full cart total at checkout — so you can combine products from any category across the site, including for example Evoo oils, Balsamic vinegars, flavoured oils, gift sets, pasta, sauces, honey and more. It does not apply only to the products shown on this page. For example, if your cart reaches €150, free EU & UK shipping applies based on the total value of your order. Returns & customer care: If something isn’t right — whether it’s a delay, a damaged parcel, a missing item, or you simply need help — you can always contact us via Contact Us, whatsapp +393420119443 or email contact@caravellafinefood.com and we’ll help you resolve it as quickly as possible. For full details on delivery, returns, refunds and eligibility, please visit our Delivery Information and Returns & Refunds pages.