SHIPPING & DELIVERY

Delivery Information & Charges

We work hard to offer reliable, tracked worldwide shipping for our Italian gourmet food and gifts. On this page you’ll find everything you need: delivery options and times, charges and free-shipping thresholds (EU from €150, UK from £129), Nominated Day availability, Access Point pickup, order cut-offs, tracking, customs & duties, and packaging guidance.
We partner with trusted couriers and continually monitor performance so your hamper arrives on time and in perfect condition. Packaging is thoughtful and sustainable—recyclable outer boxes, minimal plastic, and a reusable Caravella gift bag in eligible hampers; temperature-sensitive items are protected as needed. Select your country at checkout to see live rates and ETAs.

Quick links

Where We Deliver

We offer tracked courier delivery across Europe and to most countries worldwide. Where possible, we provide multiple courier options for the same destination, so at checkout you can choose your preferred carrier and see the corresponding shipping rate and delivery option. Available services may vary by destination and parcel contents — the exact options are always shown at checkout.

European Union (EU) — Tracked Delivery (All 27 countries)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Europe (Non-EU) — Tracked Delivery

United Kingdom (UK), Andorra, Liechtenstein, Norway, Iceland, Switzerland, Serbia, North Macedonia, Albania.

Rest of the World — Tracked International Delivery

We ship to the majority of countries worldwide with tracked international couriers.
Currently excluded: United States (USA) and Russia.

If you can’t find your country at checkout
If your destination does not appear at checkout, it means we can’t ship there yet. Please contact us and we’ll advise the best available option.

Tracking Your Order

As soon as your order is dispatched, you’ll receive a dispatch confirmation email with your tracking information. Your tracking link will also be available in your account under My Account → Order History, where you can click “Track Order” to view the full tracking updates.

Please, make sure you enter the correct email address at checkout — your tracking number and all important order updates (confirmation, dispatch, delivery notifications) will be sent to that email.

Our Delivery Partners (EU & International)

We ship with trusted, tracked couriers. Depending on your destination and the service selected at checkout, your order may be delivered by UPS, BRT–DPD, DHL, FedEx, SDA, or Poste Italiane (and their local last-mile partners). Carrier availability can vary by country and parcel contents, and the exact options will always be displayed at checkout.

We only select carriers that provide full, detailed end-to-end tracking, so every customer can follow their parcel from the moment the order has been dispatched through each tracking milestone until delivery.

Customs, Duties & Taxes (International Delivery)

International deliveries may be subject to import duties, taxes and customs fees set by the destination country. Where possible, we aim to display and include applicable charges at checkout; however, additional local duties or taxes may still be charged by customs authorities and are outside of Caravella Fine Food’s control. These charges must be paid by the recipient in order to receive the goods.

What shipping covers

For international exports, the shipping charge covers packaging, handling and delivery only. It does not guarantee that customs duties or local taxes are included unless explicitly shown at checkout.

Check your local rules

Customs rules vary by country and can depend on:

the type of product (e.g., food, honey, alcohol),
the declared value,
and local duty-free thresholds (some countries apply no duties/taxes below certain values, while others may apply charges from the first euro).

We recommend checking the customs regulations and thresholds of your destination country before placing an order.

Delivery time impact
Customs authorities may inspect parcels prior to delivery, which can cause delays beyond the estimated transit time. To avoid further delays, please ensure you provide a valid recipient phone number at checkout, as it may be required by customs and local delivery agents.

Restrictions & exclusions
Not all items can be shipped internationally to every country. Certain destinations may restrict or exclude products such as alcohol or other controlled/regulated items. Please check product descriptions and the available checkout options for your country; if an item cannot be shipped, it will not be available for selection.

If you need help with an international order (or a larger multi-hamper shipment), please contact our Customer Care team Contact us and we’ll advise the best available option.

Delivery Options & Times

Shipping charges depend on your exact destination and the parcel weight/size. The precise cost is calculated automatically at checkout. Where available, you can choose between Standard, Express, and Nominated Day delivery. Prices below are indicative “from” rates.

1) Delivery to EU Countries (European Union)

Service: Standard delivery with tracked courier (DHL, UPS, FedEx, BRT–DPD, SDA, Poste Italiane)

Transit: 2–5 business days
Cost: from €8.00 (varies by country and parcel weight); shown at checkout
Free shipping: free from €150

Service: Express delivery with tracked courier (DHL, UPS, FedEx, BRT–DPD, SDA, Poste Italiane)

Transit: 1–3 business days (depending on destination)
Cost: from €12.00 (varies by country and parcel weight); shown at checkout
Free shipping: free from €250 (where the chosen service is eligible at checkout)

Service: Nominated Day (where supported) with tracked courier (DHL, UPS, FedEx, BRT–DPD, SDA)

Transit: choose a weekday delivery date at checkout, transit time depends on Standard or Express service and destination
Cost: there is no additional charge for choosing a Nominated Day. The Standard or Express delivery rates apply, depending on the service you select at checkout.
Cut-off: 13:00 CET for the earliest eligible date
Free shipping: free from €150 (where eligible at checkout)

2) Delivery to Non-EU Countries in Europe

(UK, Andorra, Liechtenstein, Norway, Iceland, Switzerland, Serbia, North Macedonia, Albania)

Service: Standard delivery with tracked courier (DHL, UPS, FedEx, BRT–DPD, SDA, Poste Italiane*)

Transit: 3–7 business days (depending on destination)
Cost: from €12.00 / £9.00 (varies by country and parcel weight); shown at checkout
Free shipping: UK free from £129 (other non-EU European destinations: thresholds/promotions shown at checkout)

Service: Express delivery with tracked courier (DHL, UPS, FedEx)

Transit: 2–5 business days (depending on destination)
Cost: from €18.00 / £15.00 (varies by country and parcel weight); shown at checkout
Free shipping: UK free from £250 (where the chosen service is eligible at checkout)

Service: Nominated Day (where supported) with tracked courier (DHL, UPS, DPD/BRT where available)

Transit: choose a weekday delivery date at checkout
Cost: there is no additional charge for choosing a Nominated Day. The Standard or Express delivery rates apply,
Cut-off: 13:00 CET for the earliest eligible date
Free shipping: UK free from £129 (where eligible at checkout)

*Carrier availability varies by destination and the “last mile” may be handled by a local partner.

3) International Delivery (Rest of the World)

We ship to the majority of countries worldwide with tracked international couriers (DHL, UPS, FedEx; other partners may apply).
Currently excluded: USA and Russia.

Service: Standard international delivery with tracked courier (DHL, UPS, FedEx. Poste Italiane)

Transit: typically 5–12 business days (depends on destination)
Cost: from €25.00 (varies by country and parcel weight); shown at checkout

Service: Express international delivery with tracked courier (DHL, UPS, FedEx, Poste Italiane)

Transit: typically 3–7 business days (depends on destination)
Cost: from €35.00 (varies by country and parcel weight); shown at checkout

Service: Nominated Day (where supported)

Transit: choose a weekday delivery date at checkout (limited availability internationally)
Cost: there is no additional charge for choosing a Nominated Day. The Standard or Express delivery rates apply,
Cut-off: 13:00 CET for the earliest eligible date

Important notes (applies to all destinations)

Above rates are indicative. Your exact shipping cost is calculated automatically at checkout based on destination and parcel weight/size.
Transit times are estimates and may be longer for remote areas or islands.
If a destination does not appear at checkout, we can’t ship there yet - please contact us. We will help you to find the proper solution.

Multiple Deliveries (Multiple Addresses)

Would you like to send gifts to multiple addresses - either within the same country or across different countries? We can help organise multiple deliveries for the same order request.

To arrange this, please contact us via our Contact Form or email contact@caravellafinefood.com, and include:

the product(s) you’d like to send,
the delivery address(es) (and country),
your preferred delivery timeframe (if any),
and any gift message details.

We’ll confirm the best available courier options and provide the shipping costs per destination.

Nominated Day Delivery (Choose Your Delivery Date)

Nominated Day Delivery means you can select a preferred weekday delivery date at checkout, so your gift arrives when it’s most convenient for you or the recipient (ideal for birthdays, anniversaries and special occasions).

Availability: offered where supported by the carrier and destination.
No additional charge: there is no extra fee for choosing a Nominated Day—Standard or Express rates apply, depending on the service selected.
Where you’ll see it: this option is available for all gifts and food hampers and will be shown on the product page (when applicable) . Simply enter your desired delivery date in the dedicated “Nominated Day Delivery date” field before adding your product to cart.
Cut-off: orders placed by 13:00 CET (Mon–Fri) have the best chance of the earliest eligible date.

If you don’t see Nominated Day at checkout, it may not be available for that destination or service at that moment - please, contact us at Contact form or contact@caravellafinefood.com and we’ll advise the best alternative.

Returns & Refunds

What’s your returns policy for food?
Unopened, non-perishable items can be returned within 14 days of delivery. Perishable or personalised items are not eligible unless faulty.

Item damaged or incorrect?
Photograph the parcel and contact us within 48 hours—we’ll arrange a replacement or refund promptly.

How do I start a return?
Visit /returns and submit your order number, or write to support@caravellafinefood.com and attach item photos (if damaged).

Please, visit our Returns & Refunds page for complete information on cancellations, return eligibility, refund timelines, and support for lost or damaged deliveries.

Track your order

How do I track my order?

From your account: My Account → Orders → Track. You’ll see the courier name (e.g., UPS/DPD/DHL) and a live tracking link.
From email/SMS: your Shipping Confirmation includes the tracking number and a direct link to the courier portal.
No account? Use our Track My Order page with your order number + email. You can also create an account later using the same email to keep everything in one place.

I checked out as a guest—can I link that order to my account?
Yes. Create an account with the same email used at checkout; your recent orders should appear in My Orders. If you don’t see them, contact us with your order number and we’ll add it.

Privacy & security
We don’t store your full card details. Payments are processed securely by our payment partners. You can update preferences or request account deletion at any time.

Gifts, Hampers & Personalisation

Can I add a gift message or a branded card?
Absolutely. Add your message at checkout - our team prints it on a premium card.

Will items ever be substituted?
Very rarely. If an item is unavailable, we’ll replace it with an equal or higher-value product of similar style and provenance.

Is a Caravella gift bag included?
Most hampers include a reusable Caravella branded bag for elegant gifting and presentation (see product page for details).

Gift presentation (what’s included?)
Our gourmet hampers and food gifts come gift-ready: premium tissue, ribbon, and decorative elements are included as pictured on the product page. Most sets also include a reusable Caravella bag for elegant gifting.

Do you offer gift wrapping?
Yes - but note that ribbon and decorative styling are already included with our hampers/food gifts. If you’d like extra wrap or a different style (e.g., a specific colour theme), add a note at checkout.

Will it look exactly like the photos?
We style parcels to match the look & feel shown. Minor variations (e.g., ribbon tone, seasonal greenery) may occur due to availability, but the overall premium presentation remains the same.

My Account & Preferences

Do I need an account?
No, but we strongly recommend it for a faster checkout and better order management. Creating your personal account lets you view orders, save addresses, and (soon) manage subscriptions and preferences.

Why should I create a Caravella account? (Benefits)

Real-time tracking in one place: see order status (Processing → Dispatched → Out for delivery → Delivered) and open the courier tracking link directly from My Orders.
Delivery & Nominated Day made easy: your addresses are saved, so choosing Nominated Day Delivery takes seconds at checkout.
Faster checkout: your details are pre-filled to place orders quickly.
Invoices on demand: download VAT invoices anytime from My Orders.
Easy returns: start a return or report an issue right from the order page.
Preferences & subscriptions: manage marketing preferences and, when available, pause or cancel product subscriptions.
Corporate friendly: keep company details saved for quick VAT invoicing on future orders.

How do I reset my password or change email preferences?

Go to My Account → Settings to reset your password and manage marketing preferences at any time.

Checkout as a Guest

How will I receive delivery info if I don’t create an account?

We’ll email you the Order Confirmation right after purchase and a Shipping Confirmation with your tracking number and a direct courier link (UPS/DPD/DHL) as soon as your parcel is dispatched.
If you added a phone number, you may also receive courier SMS updates where available.
You can always track via our Track My Order page using your order number + email used at checkout.

Important: please ensure your email address is correct at checkout—otherwise you won’t receive tracking or delivery updates.

I checked out as a guest—can I link that order to a new account later?

Yes. Create an account with the same email used at checkout and your recent orders should appear under My Orders. If not, contact us with your order number.

What if I mistyped my email?

Contact us ASAP with your order number, name, and correct email. If the parcel is already dispatched, we’ll still provide your tracking link and update your email for future notifications where possible.

Didn’t receive emails?

Check spam/junk and search your inbox for “Caravella Fine Food”.
Add contact@caravellafinefood.com to your contacts and request a resend.

Quick links:

Loyalty, Rewards & Newsletter

Do you have a loyalty program?
We currently offer seasonal rewards and early-access perks via our newsletter. Sign up on any page footer to receive exclusive offers, previews and treats.

Birthday perks or VIP access?
Occasionally available during promotional periods. Make sure your date of birth and preferences are saved in My Account to be eligible.

Subscriptions (Selected Products)

Can I subscribe to regular deliveries (e.g., honey)?
We’re piloting subscriptions on selected products. When enabled, you’ll see a “Subscribe & Save” option on the product page.

How do I manage or cancel a subscription?
From My Account → Subscriptions you’ll be able to update card details, pause, or cancel before the next renewal. (For pilot users only.) (Pattern mutuato dalla sezione “Subscriptions” di Fortnum & Mason’s Help Centre.)

Corporate, Events & Bulk Orders

Do you do corporate hampers and branded gifts?
Yes - bespoke hampers, branded cards, and multi-address shipping. Email corporate@caravellafinefood.shop with quantity, budget, and destination list.

VAT invoices for companies?
Of course - add company details and VAT number at checkout or ask our team post-purchase.

Ingredients, Allergens & Dietary

Are your honeys raw/unpasteurised?
Yes—our single-origin Italian honeys are raw and unpasteurised (see each PDP for origin and tasting notes).

Dietary info (vegan/vegetarian/nuts/gluten)?
Check each product’s ingredients and allergen statement on the product page. Contact us if you need assistance for corporate or large orders.

Sustainability & Packaging

What about your packaging overall?
We prioritise paper-based, recyclable packaging and keep plastics to a minimum. Many hampers include a reusable Caravella branded bag for elegant gifting and longer life at home. Please follow local recycling rules where you live.

Which materials do you use?

Outer box: sturdy corrugated cardboard (recyclable).
Void fill & wrap: paper cushioning or shredded paper; tissue paper with water-based inks.
Seals/labels: mostly paper tape or low-ink labels.
Gift presentation: reusable Caravella bag; optional ribbon/tissue.
Exception (fragile/heat-sensitive): we may use minimal bubble wrap or thermal liners to protect glass or chocolate in hot months.

Do you minimise plastic?
Yes. Plastics are avoided unless strictly necessary for product integrity and food safety (e.g., glass protection). When used, we keep them minimal.

How should I dispose of the packaging?

Cardboard & paper: recycle with paper/card streams.
Plastic film/bubble (if any): follow local guidelines (often soft-plastic collection).
Caravella bag: reuse (shopping, storage, gifting).
Always check local recycling facilities and instructions.

Can I request plastic-free packing?
For most orders, yes - add a note at checkout (“Plastic-free packing where possible”). If protection is essential for fragile items, we’ll still minimise plastics.

Do you offer gift wrapping?
Yes - premium tissue & ribbon upon request (see product page or add a note at checkout).

Our Producers & Sourcing

Who makes Caravella products?
We champion small-batch Italian artisans from across Italy - South to North (from Sicily and Puglia to Tuscany, Emilia-Romagna, Veneto, Lombardy, Piedmont and beyond).
Do you support local economies?
Yes - across all Italian regions, working directly with small producers and family businesses, planning seasonal volumes, and paying fair prices that sustain craftsmanship.

How do you select producers?
We look for:

Origin & traceability (clear provenance, harvest/lot where relevant).
Craft methods (e.g., raw unpasteurised honey; bronze-drawn pasta; cold-pressed EVOO).
Quality & taste (sensory checks, consistent standards).
Small-batch ethos (limited runs, seasonal availability).
Responsible practices (materials & processes aligned with our packaging approach).
Fair terms (long-term collaboration and prompt payments).

Are there certifications?
Where applicable (e.g., BIO/Organic, DOP/IGP), we’ll show them on the product page. When not applicable, we provide origin details and ingredient transparency.